Privacy Policy

1. About Sharpalee

Sharpalee Digital Services ("Sharpalee", "we", "our", or "us") operates an online grocery and quick-commerce platform that enables customers to purchase groceries, household essentials, beverages, pharmacy products (where permitted), and other retail products for fast delivery.

This Privacy Policy applies to our website, mobile applications, customer support services, and all related products operated by Sharpalee.

2. Information We Collect

3. Location Information

With your permission, Sharpalee collects your location to:

• Find your delivery address.
• Estimate delivery time.
• Show nearby warehouses.
• Track deliveries in real time.
• Improve delivery accuracy.

You may disable location access at any time through your device settings. Some features may no longer function correctly.

4. Camera and Photos

With your permission, the app may access your camera or photo library to upload profile pictures, product images, proof of delivery, or support documents. These permissions are optional unless required for specific features.

5. Push Notifications

We may send notifications regarding:

• Order confirmations
• Order status updates
• Rider arrival
• Delivery completion
• Promotions (only where permitted)
• Security alerts

You can disable notifications in your device settings.

6. How We Use Your Information

• Create and manage your account.
• Process orders.
• Deliver products.
• Prevent fraud.
• Provide customer support.
• Improve our services.
• Personalize your shopping experience.
• Meet legal obligations.

7. Data Sharing

We never sell your personal information.

We may share limited information with:

• Delivery riders.
• Payment providers.
• Cloud hosting providers.
• Authentication providers.
• Government authorities where legally required.

8. Third-Party Services

Sharpalee uses trusted third-party providers including cloud hosting, payment processing, authentication, analytics, mapping services, and push notification platforms. These providers process data according to their own privacy policies and applicable laws.

9. Cookies and Local Storage

We use cookies, secure local storage, and similar technologies to keep you signed in, remember your preferences, improve performance, and enhance your experience.

10. Data Security

We use industry-standard security measures including HTTPS encryption, secure authentication, encrypted passwords, role-based access control, security monitoring, and regular software updates to protect your information.

11. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

12. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Delete your account.
• Request a copy of your data.
• Withdraw consent.
• Object to certain processing activities.

13. Children's Privacy

Sharpalee is not intended for children under the age required by applicable law to independently use our services. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Effective Date: July 29, 2026